This innovative, technology-forward virtual medical practice that specializes in remote patient monitoring and chronic care management is currently hiring due to rapid growth. Our expert clinical team utilizes the latest digital technology to deliver personalized care to patients in a virtual care setting that allows easy, everyday patient access to the care team. Our streamlined integration of care is partnered with the local primary team and together, this fuels a powerful approach to achieving optimal patient outcomes. If you join our team, you will maximize your current and potential skills, and then discover the dual reward of professional and patient satisfaction.

Reporting to the RN Lead:

The role of the nocturnal RN care manager includes ongoing patient care, education, triage of condition change, and escalation to appropriate treating provider. The RN care manager is the primary care contact for incoming alert management, inbound patients communication for clinical concerns and to obtain resources or services as needed in a telehealth environment.

• 2 years of clinical care in a critical care setting

• 2 years of telephonic triage experience

• Preferred experience in cardiac care and/or diabetes management

• Graduated from an accredited registered nursing program

• Ability to obtain multi-state licensure and maintain associated education

• 6 months of experience in telephonic triage and patient education

• Perform three rotating 12 hour shifts per week assigned in rotation from the following shifts:

  M-F 8pm-8am EST OR Sat, Sun 8am-8pm EST OR Sat, Sun 8pm-8am EST

• Exceptional critical thinking skills that allow for an autonomous practice with knowledge of appropriate escalation to higher level of skill

• Able to use multiple technology systems with superb phone and communication skills

• Able to document according to general standards and follow care protocols

• Highly skilled in telephonic assessment, following decision support tool guidelines, and triage independently including escalation to treating provider

• Efficiently communicates to team members regarding patient concerns and care plans

• Develop care plans that can be completed by multiple levels of skilled staff

• Create and follow clinical care plans customized to patient education level, social determinants, with patient centered directed goals.

• Able to follow and initiate standing orders, as appropriate

• Understands and can troubleshoot technology for telehealth and remote monitoring systems

• Act as first line clinical support for incoming patient concerns during after hours

• Receive incoming calls from patients and follow standard triage protocols to address the patients needs.

• Understands condition management, associated assessments, and signs of worsening

• Manages triage for patients during after hours and escalates to treating provider per protocol

• Able to assess physiological data and act on concerning information preemptively

• Present patient concern to MD/NP/PA in a standard and professional format

• Able to follow protocols and deviate where needed and documenting rational

• Complete audits of documentation and protocol compliance for all care team members

• Escalates concerns to Nocturnal manager related to patient safety and consistent deviations from protocols

• Perform Quality Review for the administrative team

• Perform asynchronous reviews of patient records to identify care gaps for the daytime team to address

• Review physiologic data trends asynchronously and send reports for the daytime team to address

• Manages dashboard of alerts patients as an escalation point for changes in condition or higher level care needs, responding to alerts within a 15 minute window, across programs

• Assist with the sending of care reports to appropriate providers

• Complete Post-Discharge Medication Reconciliation on weekend day shifts

• Assist with all quality review and assurance activities as directed by Team Lead

• Complete additional tasks as assigned by the Team Lead/Division Manager

• Licensed in Texas

• Bilingual in English and Spanish Language preferred

• 2+ years experience in cardiac care

• Multi State RN license

• Willingness to obtain endorsements to other states as determined by company need