This innovative, technology-forward virtual medical practice that specializes in remote patient monitoring and chronic care management is currently hiring due to rapid growth. Our expert clinical team utilizes the latest digital technology to deliver personalized care to patients in a virtual care setting that allows easy, everyday patient access to the care team. Our streamlined integration of care is partnered with the local primary team and together, this fuels a powerful approach to achieving optimal patient outcomes. If you join our team, you will maximize your current and potential skills, and then discover the dual reward of professional and patient satisfaction.

Reporting to the RN Lead:

The role of the RN care manager includes ongoing patient care, education, triage of condition change, and escalation to appropriate treating provider. The RN care manager is the primary care contact for incoming patients communication for clinical concerns and to obtain resources or services as needed in a telehealth environment.

• 2 years of clinical care in an acute care setting

• Graduated from an accredited registered nursing program

• Ability to obtain multi-state licensure and maintain associated education

• 6 months of experience in telephonic triage and patient education

• Exceptional critical thinking skills that allow for an autonomous practice with knowledge of appropriate escalation to higher level of skill

• Able to use multiple technology systems with superb phone and communication skills

• Able to document according to general standards and follow care protocols

• Highly skilled in telephonic assessment, following decision support tool guidelines, and triage independently including escalation to treating provider

• Efficiently communicates to team members regarding patient concerns and care plans

• Develop care plans that can be completed by multiple levels of skilled staff

• Create and follow clinical care plans customized to patient education level, social determinants, with patient centered directed goals.

• Able to follow and initiate standing orders, as appropriate

• Understands and can troubleshoot technology for telehealth and remote monitoring systems

• M-F: 11:30am to 8:00pm EST

• Manages caseload of patients as an escalation point for changes in condition or higher level care needs

• Supports non-licensed staff in carrying out ongoing care management tasks

• Understands condition management, associated assessments, and signs of worsening

• Able to outreach to patients based on incoming alerts that indicate a need for action

• Able to assess physiological data and act on concerning information preemptively

• Present patient concern to MD/NP/PA in a standard and professional format

• Able to follow protocols and deviate where needed and documenting rational

• Assess patient concern and escalates to appropriate resource (i.e. device management, condition change, resource procurement)

• Assist with coverage in other programs as deemed necessary by Team Leads/Project Managers for urgent staffing situations.

• Licensed in Texas

• Bilingual in English and Spanish Language preferred

• 2+ years experience in cardiac care

• Multi State RN license

• Possibility to obtain endorsement to other states as needed by the company